Legal Disclosure, Privacy Policy & Terms

On this page you will find all legally required information about Watinee Thai Massage Spa, our data protection practices, and our General Terms and Conditions (GTC).

Privacy Policy (GDPR)

Controller

Carmen Kosmetik
Leipziger Str. 32
60487 Frankfurt am Main
Germany

General Contact: watineethaimassagespa@gmail.com
Data Protection Officer: Carmen Elizabeta Rusu
Phone: +49 176 81232673

Types of Data Processed

• Inventory Data (e.g., master data of individuals, names, or addresses)
• Contact Data (e.g., email, phone numbers)
• Email Addresses (for sending newsletters and promotional information after consent)
• Content Data (e.g., text input, photographs, videos)
• Usage Data (e.g., visited web pages, interest in content, access times)
• Meta / Communication Data (e.g., device information, IP addresses)
• Contract Data (e.g., subject matter of the contract, term, customer category, payment data)

Categories of Data Subjects

Visitors and users of the online offer (hereinafter collectively referred to as "Users").

Purpose of Processing

• Provision of the online offer, its functions, and content
• Answering contact inquiries and communication with users
• Security measures
• Reach measurement / marketing
• Sending newsletters and informational emails following the user's prior consent
• Display of map content (Google Maps) to facilitate navigation to our business

Terminology Used

• Personal Data: Any information relating to an identified or identifiable natural person.
• Processing: Any operation or set of operations performed on personal data, whether or not by automated means.
• Pseudonymisation: The processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information.
• Profiling: Any form of automated processing used to evaluate certain personal aspects relating to a natural person.
• Controller: The entity that, alone or jointly with others, determines the purposes and means of the processing of personal data.
• Processor: A body that processes personal data on behalf of the Controller.

Applicable Legal Basis (GDPR)

Unless the legal basis is mentioned in this Privacy Policy, the following applies to Users within the scope of the GDPR:

• Consent: Art. 6 (1) lit. a and Art. 7 GDPR
• Contract Fulfilment and Inquiries: Art. 6 (1) lit. b GDPR
• Compliance with Legal Obligations: Art. 6 (1) lit. c GDPR
• Safeguarding Legitimate Interests: Art. 6 (1) lit. f GDPR

Security Measures

Taking into account the state of the art, we implement appropriate technical and organisational measures to ensure a level of protection commensurate with the risk.

Transfers to Third Countries

Data processing in third countries only takes place under special conditions (e.g., EU Standard Contractual Clauses) to ensure a European level of data protection.

Rights of Data Subjects

As a User, you have the following rights, among others:

• Right of access to the processed data
• Right to rectification of inaccurate data
• Right to erasure or restriction of processing
• Right to withdraw given consent
• Right to object to future processing (especially direct marketing)
• Right to lodge a complaint with the competent supervisory authority

Cookies and Right to Object

"Cookies" are small files stored on your computer. We use temporary and permanent cookies. You can deactivate the storage of cookies in your browser's system settings. Please note that disabling cookies may restrict the functionality of this website.

Specific Processing and Services

Newsletter (MailChimp)

The newsletter is sent only with your consent (Double-Opt-In procedure) via the service provider MailChimp (USA). You can unsubscribe at any time. The processing of your data is based on your consent.

Hosting and Log Files

We or our hosting provider collect server log files (including IP address) for security reasons for a maximum of 7 days. These log files are used exclusively for operational security and error analysis.

Google Analytics / Universal Analytics

We use Google Analytics for web analysis with IP anonymisation activated. The processing is based on your consent or our legitimate interest in optimising the offer. You can prevent the storage of cookies by selecting the appropriate settings in your browser or object to processing by Google Analytics via browser add-ons.

Online Presences in Social Media

We maintain presences on platforms such as Facebook, Instagram, YouTube, Twitter, LinkedIn, etc. In this context, data may be processed outside the EU. The respective terms and data protection provisions of the operators apply.

Integration of Services and Content of Third Parties

We integrate external content (e.g., videos, maps, fonts). The third-party providers receive your IP address for the delivery of the content. Integrated services include, among others:

• YouTube / Vimeo (video platforms)
• Google Fonts (fonts)
• Google reCAPTCHA (bot detection for forms)
• Google Maps (maps for directions)
• Facebook Social Plugins (e.g., share functions)

General Terms and Conditions (GTC)

1. Scope of Application and Contracting Parties

These General Terms and Conditions (GTC) apply to all contracts for massage, cosmetic, and foot care services between:

Watinee Thai Massage (Proprietor: Carmen Elisabeta Rusu)
Leipziger Str. 32, 60487 Frankfurt am Main
(hereinafter referred to as the "Spa")

and the customer (hereinafter referred to as the "Customer").

2. Appointment Booking

1. Appointments are considered binding agreements. Appointments can be made by telephone, in person, or via an online booking system.
2. Please arrive on time. In case of delay, the treatment time will be reduced by the duration of the delay, provided that the subsequent treatment must start on time. The full treatment fee remains due.

3. Cancellation of Appointments (No-Show Fee)

1. Agreed appointments must be cancelled or rescheduled at least 24 hours prior to the start time.
2. If the cancellation occurs less than 24 hours before the appointment or if the Customer does not show up ("No-Show"):
   • If the service was paid for or booked with a voucher, the voucher will expire without replacement.
   • If the service was booked regularly, the Spa reserves the right to charge a no-show fee amounting to 50% of the booked service.
3. The no-show fee shall not apply if the appointment can be filled by a replacement customer at short notice.

4. Prices and Payment Terms

1. The prices displayed on the website or in the Spa at the time of booking shall apply.
2. All treatments must be paid for immediately after the service, exclusively in cash, unless otherwise agreed on site.
3. Vouchers can only be redeemed for the services or value specified thereon exclusively at our Spa and cannot be paid out in cash.
4. The validity period of vouchers is generally one year from the date of issue.
5. Any attempt to use the voucher fraudulently, or any attempted alteration thereof, renders the voucher invalid and leads to its expiration without replacement.

5. Exclusion of Medical Treatment Services and Liability

1. The massages, cosmetic treatments, and foot care services offered at the Spa are exclusively pure cosmetic and preventative wellness applications. They serve solely for relaxation, body care, and the activation of self-healing powers.
2. The treatments do not constitute medical therapy, healing treatment, or a doctor's service and cannot replace them.
3. The Customer undertakes to inform the Spa staff unsolicitedly and fully about their current state of health before the start of the treatment, especially regarding pre-existing conditions, allergies, pregnancy, acute injuries, or chronic ailments.
4. Liability for consequential damages resulting from the Customer having concealed or falsely communicated relevant health information is excluded.
5. The Spa reserves the right to refuse or discontinue treatment if contraindications exist, the Customer's health appears to be at risk, or the Customer fails to provide the necessary information.

6. Liability (Damage and Valuables)

1. The Spa is liable for damage to the Customer's property and health only in cases of intent or gross negligence.
2. No liability is assumed for valuables, jewellery, or clothing brought by the Customer. Please store these securely or keep them on your person during the treatment.

7. Data Protection

With regard to data protection, the provisions of the separately displayed Privacy Policy (GDPR) apply.

8. Final Provisions

1. Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.
2. The laws of the Federal Republic of Germany shall apply.
3. The place of jurisdiction is Frankfurt am Main, insofar as legally permissible.